Tv screen went black after opting for network reset st

[Bothered]

Sky got knocked by electrical storm. We turned on tv later and were able to watch tv but kept getting a message saying wifi was down, and we should reset the network. On selecting that option the tv went black and remains so.

Can switch on Q box and can hear the tv stations and change them but screen remains black.

Have rebooted tv, no better.

[Mr+Flibbles+86]

Hi there @Bothered , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Bothered . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks