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Discussion topic: Tv message saying viewing card not paired

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This message was authored by: Paul236

Message posted on ‎21 Mar 2024 03:04 PM

Tv message saying viewing card not paired

Message on Tv displaying viewing card not paired , also asked for PIN number we have forgotten it . Hope you can help 

Thanks

paul

 

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This message was authored by: GD1

Message posted on ‎21 Mar 2024 03:09 PM

Re: Tv message saying viewing card not paired

Posted by a Superuser, not a Sky employee. Find out more

@Paul236 If you've forgotten your pin try this help guide https://www.sky.com/help/articles/your-pin-sky-q-unblock

 

You should also be able to re-pair your viewing card https://www.sky.com/help/articles/sky-viewing-card-help-activate-q

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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