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Discussion topic: Tv installation and broadband installation dates don’t match

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Message posted on ‎03 Feb 2024 07:15 PM

Tv installation and broadband installation dates don’t match

My tv installation date is ten days before my broadband installation date. How will this work?

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This message was authored by: GD1

Message posted on ‎03 Feb 2024 07:19 PM

Re: Tv installation and broadband installation dates don’t match

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@Nicky_G  As your getting Sky Q installed as well as broadband, Sky Q will work for live TV as it is delivered via satellite, however on demand and apps won't work without a broadband connection

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎03 Feb 2024 07:21 PM

Re: Tv installation and broadband installation dates don’t match

Hi! I think so, I'm having all the sports channels and an entertainment package, so I assume this is SkyQ?

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Message posted on ‎03 Feb 2024 07:27 PM

Re: Tv installation and broadband installation dates don’t match

Posted by a Superuser, not a Sky employee. Find out more

@Nicky_G  If there are 2 appointmenrts 1 for TV & 1 for Broadband then it would be Sky Q as Sky Glass/Stream is self install

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎03 Feb 2024 07:29 PM

Re: Tv installation and broadband installation dates don’t match

@GD1  nice one, thanks so much for your help 

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Message posted on ‎04 Feb 2024 09:38 AM

Re: Tv installation and broadband installation dates don’t match

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The installer will probably have to use a mobile tether to pair the box and viewing card. It requires an internet connection.

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