Tv guide works ok but can't access recording all it says is please wait ,ive rebooted several times

[Mark681]

Tv guide works and we can watch TV but we play recordings  it keeps coming up with   please wait     have tried rebooting several times   makes no difference 

[Mr+Flibbles+86]

Hi there @Mark681 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Clarice1966]

I'm having the same trouble with my Sky, rebooted, shut down etc several times but still not working, about to throw it out !!!

[Mark681]

It seems its a problem with the hard drive ,got an engineer coming out 

[Tom-W19]

Hi @Clarice1966 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Clarice1966 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.