@Gillian2018 wrote:
I've given all the information I can
Hi @Gillian2018
There is only one green led to indicate the Q box is on. This is amber when the Q box is off.
Other lights on the Q box do not indicate the box is on.
Red LED shows in the centre to indicate it is recording.
Blue ring and RED in the centre lights briefly when you Reboot the Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
