Trying to watch movie yet being told I need to upgrade subscription even though I have package

[Linckey1]

Trying to watch movie yet being told I need to upgrade subscription even though I have full sky package

[oldfella]

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@Linckey1 wrote:

Trying to watch movie yet being told I need to upgrade subscription even though I have full sky package

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Hi @Linckey1 

You are not trying to watch a UHD version without the UHD add on subscription are you?

[Linckey1]

Nope just trying to watch a movie -  won't let me watch anything without telling me I need to upgrade - all frustrating as I have only had this sky Q one day !!!!

[Linckey1]

Nope just trying to watch a movie -  won't let me watch anything without telling me I need to upgrade - all frustrating as I have only had this sky Q one day !!!!