Trying to pair replacement remote with Sky Q and Samsung TV, I can turn on the box but not the T.V.

[Bowiefan]

Hello, I'm trying to pair a replacement remote with the SKY Q box and Samsung T.V. I can turn the box on but not the T.V. I've tried 7 & 9, and 1 & 3, I've also tried the T.V remote but it won't switch on. Can someone advise me please? 

[oldfella]

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@Bowiefan wrote:

Hello, I'm trying to pair a replacement remote with the SKY Q box and Samsung T.V. I can turn the box on but not the T.V. I've tried 7 & 9, and 1 & 3, I've also tried the T.V remote but it won't switch on. Can someone advise me please? 

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Hi @Bowiefan 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to pair to TV

[Bowiefan]

Hi Oldfella, Thank you for your response, I have tried those code pairings a number of times, the box turns on but not the T.V so there's no way to see let alone follow the onscreen instructions. 

[nigea99]

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@Bowiefan wrote:

Hi Oldfella, Thank you for your response, I have tried those code pairings a number of times, the box turns on but not the T.V so there's no way to see let alone follow the onscreen instructions. 

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May I suggest you use the TV's own remote (or physical buttons on the TV) until you have managed to pair the SKY remote