Trying to istall Sky Q mini... Locked up with error MR104

[RMoger]

The boxes are in the same room so no communication problems.   All was gioing well until the on screen instructions told me to press the button on the main box to establish the IP address....

This was done but it failed with error MR104.

I am now locked up and can't restar anything

RM

[oldfella]

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@RMoger wrote:

The boxes are in the same room so no communication problems.   All was gioing well until the on screen instructions told me to press the button on the main box to establish the IP address....

This was done but it failed with error MR104.

I am now locked up and can't restar anything

RM

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Hi @RMoger 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

[RMoger]

I am on sky broadband, but there is no router, but I will try the process you describe...  I have already done resets, but not in that exact sequence...    

RM

[oldfella]

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@RMoger wrote:

I am on sky broadband, but there is no router, but I will try the process you describe...  I have already done resets, but not in that exact sequence...    

RM

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What do mean No router @RMoger ?

[Chodley]

There is always a router

[RMoger]

OK thanks...   Up and working now.. Looks like it was the sky network response that was missing. The two resets did the trick..,,,

Thanks  RM

[RMoger]

There is no seperate router.     The main Q box is fed directly from the primary entry wall socket, which must fulfill that function.    Input is via a short 100m of copper telephone wire to a BT fibre. connection.