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Discussion topic: Trying to download a program but keeps telling me to upgrade my subscription

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This message was authored by KCam006 This message was authored by: KCam006

Trying to download a program but keeps telling me to upgrade my subscription

I have been trying to download several different programmes but it just keeps telling me to upgrade my subsciption - i have changed it to SD as recommended on the settings but still not working

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This message was authored by Laing1 This message was authored by: Laing1

Re: Trying to download a program but keeps telling me to upgrade my subscription

Posted by a Superuser, not a Sky employee. Find out more

@KCam006 wrote:

I have been trying to download several different programmes but it just keeps telling me to upgrade my subsciption - i have changed it to SD as recommended on the settings but still not working


@KCam006 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Addie15 This message was authored by: Addie15

Re: Trying to download a program but keeps telling me to upgrade my subscription

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to KCam006.

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