Trying to download a movie message says technical issue download can't complete it's been saying thi

[Stephen881]

Unable to download a movie message is due to technical issues download couldn't complete 

we have been trying this for over an hour please help

[Tom-W19]

Hi @Stephen881 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Stephen881 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks