Tried for months to get discovery plus on sky q. Have discovery plus account but sky dont recognise

[simisola1]

Tried for months to get discovery  plus on sky q. I have a discovery  account but sky does not recognise it

[oldfella · Accepted solution]

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@simisola1 wrote:

Tried for months to get discovery  plus on sky q. I have a discovery  account but sky does not recognise it

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Hi @simisola1 

Are you taking the first step by Subscribing to Discovery plus through Sky Marketplace.

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-apps

[JoePoplar]

I have just spent 2 hours on the phone with Sky support.  However, despite also contacting Discovery support, I continue to fail at the first hurdle.

When I go to My Sky (using Sky Q), and look at either Upgrades and Accessories, or Sky Shop (no Browse shop available), the only apps that show are Disney+ and Paramount+.  This means that I cannot select Discovery+ in order to link the subscription between Sky and Discovery.  All of the help info that I can find assume that this step is available. It isn't for me.  

The link that Discovery support provided for me simply gets me to a Sky webpage that says "You need a Discovery+ subscription to do this, please check you've added Discovery+ to your account before trying again".  But I can't add Discovery+ to my account (see above).  Help! 

[Andy321]

JoePoplar, did you find a fix for this? I have exactly the same issue. No "Browse Shop", and no availability to select Discovery+.

[JoePoplar]

Nope, I gave up, neither Discovery nor Sky resolved it. Pretty certain it's Sky, but Olympics finished so need to continue to chase Sky was gone, and I lost interest