Totally Frustrated with SKYQ mini boxes keep losing connection to main Sky box!

[Tt15]

Same for me.  I've handed my notice in as last drop out came within the final month of my contract - Sky are sending out an engineer after my contract has finished, go figure !!

[stevewebs]

It seems this has worked for me 

[Myle7]

I do periodically clear down the recordings - and did so fairly recently. It may be a coincidence but we haven't had an issue for a couple of weeks... Our main Sky box has always been plugged straight into the main Deco though.

Next time (and there *will* be a next time...) I'll check how full the main Sky unit is and see if a clear out improves matters. 

keep ya posted!

[mti]

I have had the same problem with my mini boxes freezing. I have tried all rebooting and all the other ideas mentioned on here to no avail. I think have finally resolved by going to main box and deactivating and then reactivating sky mini boxes. Seems to have finally fixed problem 

[Picassue]

Try updating the software on Sky Q .

I get it .... my mini box nearly went out of the window after 3 or 4 weeks of refusing to connect...   so frustrating.

  All I wanted to do was watch something as I went to bed without having to get out of bed to run up and down the stairs to check connections and to press various buttons ... to then have to wait 'while we connect ' and to be given various error codes .. and to be told that my broadband wasn't working when it was clearly, fine . 
   I decided that I'd give it one last try... carefully following the instructions ( which , by this time , I knew by heart)..

 To no avail. 
 Though ...  while reading some more online discussions , I found somebody talking about software updates.

 I thought it unlikely because , in all this time , I hadn't seen them mentioned .

 So ... when updated .... it all started to work again ... 

 quickly and smoothly.

 Yay .

 At last .

 It might be worth a try for you. .  . Before madness sets in .

 Good luck . 

[Fyz]

Nope, i jave sky broad bans, and exactly the sane issue. I'm.hard wired into main box. Always happening 

[Chodley]

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@Fyz wrote:

Nope, i jave sky broad bans, and exactly the sane issue. I'm.hard wired into main box. Always happening 

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Have you disabled wifi?

[Myle7]

We've not had a recurrence for as long as I can remember - and the only 'change' was to clear out loads of old recordings from the main box.

Everything else remains the same- Sky WiFi off, Deco PX50 mesh WiFi (master sky box wired to master Deco) etc.