Totally Frustrated with SKYQ mini boxes keep losing connection to main Sky box!

[Robbo0410]

@Chodley there's definitely an issue somewhere, in the router statistics there's no transmitted bytes/second on the 5ghz channel, not sure if this is being caused by the sky boxes, the 5ghz works but there's nothing coming through on the router, but seem to be getting numbers on received, if you understand any of that 

[Chodley]

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@Robbo0410 wrote:

@Chodley there's definitely an issue somewhere, in the router statistics there's no transmitted bytes/second on the 5ghz channel, not sure if this is being caused by the sky boxes, the 5ghz works but there's nothing coming through on the router, but seem to be getting numbers on received, if you understand any of that 

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The Q only talks 2.4GHz to non-Sky routers.

[Robbo0410]

@Chodley I have a sky router I have 2.4 disabled on main Q box and mini box, main box is hard wired yet the mini box keeps losing connection, so they think the main box is faulty, and as you can see by the screenshot there is 0 TX B/S on the 5ghz even though there is devices connected to it, I'm wondering if there's an issue with something interfering as the channel changed to 44 last night and the router rebooted and some devices could not connect

[Robbo0410]

@Chodley I have a Sky router, 2.4 is disabled on main Q box and mini box, but mini box keeps losing connection to main box so they think it is faulty, also as you can see there is no TX B/S on the 5ghz even though there are clearly devices connected to it, I'm wondering if there is interference somewhere, as the 5ghz disconnected last night and when it reconnected it was on channel 44 and devices were struggling to connect, router rebooted itself and it's been fine up to now 

[Chodley]

Oh, unless you mean there are none at all for any device? That would be interesting ... might be a faulty metric of course. Do you have any devices you know are attached at 5GHz and are they working ok?

[Robbo0410]

@Chodley yeah my PS5 is connected to the 5GHz whenever I'm on that, everything is fine, done speed tests get almost 500 meg wireless since it's WiFi 6, there's other devices connected as well, Xbox also but both consoles are close to the router in the living room, my phone is generally on that, unless I go upstairs it sometimes change to 2.4 when the signal isn't as good, sky boxes obviously with the 2.4 being disabled on them, main box is wired

[Chodley]

Maybe I missed something. Why have you disabled 2.4 on the Sky minis?

Sounds like the 5GHz Tx stat on the router is just reported wrongly.

[Robbo0410]

@Chodley I've been having issues with my broadband so I've tried the sky boxes just on the one band to see if that helps and the fact the mini box keeps losing connection, got an engineer coming out next Friday, Sky think the main Q box is faulty, the channel keeps changing itself on the router to 44, it's effectively halfing my bandwidth so I'm trying to determine what's causing that, and when it does that some devices struggle to connect, could be a device causing that, interference from a neighbour, this is what Sky are telling me btw I'm no expert with stuff like this, I have been told the sky router isn't great and is limited and to invest in a 3rd party router but I already pay a small fortune a month for broadband so having to fork out more money is quite ridiculous really

[Chodley]

Hmm

I've never used the router from an ISP, always bought my own (and a wifi mesh but those have got comically expensive for the leading edge ones)

I'd have thought the channel switching probably is an attempt to avoid collision with other networks. You tried a wifi sniffer to see what networks are "visible"?

you don't really need 500Mb+ on wifi (PS5 game updates maybe being the exception) so I wouldn't be too concerned about the bandwidth. And a thin plaster wall can attenuate the higher frequencies easily so it's sometimes better to get stable than attempt the highest theoretical throughput.

Be interesting if a new box can resolve it.

[Robbo0410]

@Chodley yeah I was gonna say it's just handy for game updates and installing games, multiplayer etc. get zero lag, packet loss etc. on gigafast, I could have the PS5 and Xbox wired if I wanted but I don't want to overload the sky router, the Q box being wired is sufficient enough, again just for downloading content especially in UHD when I'm wanting to watch something, I've got a WiFi analyzer on my phone, picks up a few sky routers nearby so that could be causing an issue perhaps? Broadband works absolutely fine 99% of the time, my contract is up in November I am considering my options, if I do move to another provider I will probably pick up my own router though, limited to what you can use with Sky

[Chodley]

Does the wifi analyzer tell you what channels those are on?

ethernet for multiple devices would be fine. Much more fine than wifi because devices on that have to negotiate taking turns transmitting etc.

could even put a switch by the TV so it's still only the one cable to the router.

[Robbo0410]

@Chodley yeah most of them are channel 36(42) might explain why the router changes channel?

[Dj007]

I have all my sky q over Ethernet and never had any issues but now it seems the main box has to be rebooted to establish a connection every day.

[Robbo0410]

I got in from work today to find out my sky Q main box has blown, I've got an engineer out on Friday for TV issues, picture kept going off and I was having to reset the box to get the picture back on, perhaps the box was on its last legs, I hope they'll replace it free of charge cause I can't really do much about something like that happening 

[TimmyBGood]

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@Robbo0410 wrote:

 I hope they'll replace it free of charge cause I can't really do much about something like that happening 

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Sky replaces Q boxes free of charge as long as there wasn't any user interference or misuse.