Totally Frustrated with SKYQ mini boxes keep losing connection to main Sky box!

[Chodley]

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@Charlgreen2004 wrote:

I'm having that same problem, it have just took me over an hour to get my mini box on it's so frustrating. The signal drops all the time on the main box too and I'm with bt. I  can't work out if it's sky or my bt internet. 

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It's Sky having weird networking

How far apart are your boxes and the BT router?

[Charlgreen2004]

One is up stairs and the other is in the living room. The sky q box in the living room drops signals If we are on the apps and the kids are watching the Disney trying to get a film it will say something went wrong.  If we watch it through the Samsung tv it works. Also Netflix drops the signal too. 

[Chodley]

I meant how far apart are they - upstairs could mean 3 metres if they're directly above - and where is the router relative to both of those?

you mentioned the apps. What about sky downloads and the main menu with all its images, tiles etc?

[Skyedriver]

Can I add my name to the "totally frustrated with my miniboxes" list please?

I'm reasonably OK with tech but the changing frequencies etc stuff isn't my forte.

Situation: two miniboxes at opposite ends of a bungalow with the Q box between the two.. About 10 metres between the Q box and each mini. The BT router is midway between one mini and the Q, there is a BT disc between the other and the Q.

Found the only way to get the mini working after the blue screen and disconnect was to switch off the mini and back on again. Sometimes a run around with the WPS button on mini, Q and router helped.

Last night, son in his attempts to switch off and on again managed to knock the TV off his cabinet. We now have a broken TV.

Is a Sky booster worthwhile? I read on another forum that switching from 5 to 2.4 was the way to go, contradicting the advice in this forum.

Do I just get stroppy and demand an engineer (who might be able to sort a loss of satellite when there's a high wind too). Or maybe cancel Sky subscription as they can't provide the service I'm paying for.

[Olly7]

I’m with you also. Seems to be far too many people having issues with mini boxes. I've had this issues for about 6 months now. Turn on, reconnect the box, reconnect network. I ring and was told to turn off my router and back on. All worked fine for 2 days then same issue again. It's not my router, everything else works perfectly, it's sky issues.

i know off by heart how to reconnect etc but it shouldn't be this way. Every other gadget I have just works, like it's meant to, but sky Q is a nightmare.

I'm cancelling my subscription the hours I'm wasting it aging me !

[Chodley]

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@Skyedriver wrote:

Can I add my name to the "totally frustrated with my miniboxes" list please?

I'm reasonably OK with tech but the changing frequencies etc stuff isn't my forte.

Situation: two miniboxes at opposite ends of a bungalow with the Q box between the two.. About 10 metres between the Q box and each mini. The BT router is midway between one mini and the Q, there is a BT disc between the other and the Q.

Found the only way to get the mini working after the blue screen and disconnect was to switch off the mini and back on again. Sometimes a run around with the WPS button on mini, Q and router helped.

Last night, son in his attempts to switch off and on again managed to knock the TV off his cabinet. We now have a broken TV.

Is a Sky booster worthwhile? I read on another forum that switching from 5 to 2.4 was the way to go, contradicting the advice in this forum.

Do I just get stroppy and demand an engineer (who might be able to sort a loss of satellite when there's a high wind too). Or maybe cancel Sky subscription as they can't provide the service I'm paying for.

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the router location is irrelevant if you're not on sky broadband. The minis have to connect directly to the Q in that case. Make sure the BT wifi mesh isn't using the same frequency band as the Sky one (which you can't change)

2.4 has better range than 5 but it's slower. Not sure the Q-mini comms for HD video  will work over that.

I use powerlines for the minis and a BT disc over ethernet for the Q - internet and disabled wifi on all of them.

[Skyedriver]

THanks, how do I tell which waveband the Q box is working on and how do I view the BT system please?

[Chodley]

It's in the installer menu I think (hover over settings and hit 001 Select)

iirc it's on band  36 (to 48 as it's 80MHz wide by default, you can narrow it to 40 if that's overlapping with BT, might help)

BT, you do it in the wifi mesh admin app or web interface, I assume your router wifi itself is disabled if you have wholehome discs?

[Robbo0410]

Mines the same mini box upstairs keeps losing connection at least once a day and I have to reconnect it via WPS on the router, when I have to reconnect the mini it resets the uptime on the 5ghz on router statistics, perhaps that gives me an idea of what's going on?

[Laing1]

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@Robbo0410 wrote:

Mines the same mini box upstairs keeps losing connection at least once a day and I have to reconnect it via WPS on the router, when I have to reconnect the mini it resets the uptime on the 5ghz on router statistics, perhaps that gives me an idea of what's going on?

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@Robbo0410 is Sky your broadband provider ?

[Robbo0410]

@Laing1 yeah

[Robbo0410]

@Laing1 any idea on why it's constantly losing connection to the main box, the main box is always connected to the WIFI when it's on so there shouldn't be any issues

[Laing1]

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@Robbo0410 wrote:

@Laing1 any idea on why it's constantly losing connection to the main box, the main box is always connected to the WIFI when it's on so there shouldn't be any issues

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@Robbo0410 only thing I can think of is if its just on the edge of being too far to get a good connection. You may need a booster whai can do is escalate this to Sky to try and get some help for you ? 

[Robbo0410]

I've just been on the phone apparently they think the main box is knackered as it keeps losing satellite signal and the only way to solve that problem is to reset the box entirely he said if it was the satellite signal a reset wouldn't solve the issue, I shouldn't need a booster I'm on gigafast the signal is fine upstairs so other then that they think the mini box isn't communicating with my Q box as it's faulty, engineer booked for the 5th June

[Chodley]

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@Robbo0410 wrote:

I've just been on the phone apparently they think the main box is knackered as it keeps losing satellite signal and the only way to solve that problem is to reset the box entirely he said if it was the satellite signal a reset wouldn't solve the issue, I shouldn't need a booster I'm on gigafast the signal is fine upstairs so other then that they think the mini box isn't communicating with my Q box as it's faulty, engineer booked for the 5th June

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You can be on whatever 100Gb connection you like, the Q can still have wifi issues. But yes it's possible the box is faulty.