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Discussion topic: Told I need to upgrade to watch a programme despite having the subscription to watch

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mcaleeseclan
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Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:01 PM

When I attempt to watch most Sky channels I'm told I need to upgrade to watch despite having a Sky Signature subscription. I've tried resetting the box but no luck. 

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nigea99
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Superuser
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:40 PM - last edited: ‎07 Nov 2024 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more
@mcaleeseclan wrote:

I can if I go through the TV guide but I can't watch anything On Demand. 

On demand is downloads even if you access through the TV  Programme Guide


As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

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Daniel0210
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan 

Sky Q or Sky+? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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mcaleeseclan
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:09 PM

Hi. It's Sky Q. 

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Daniel0210
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan 

I've moved your post to the Sky Q board. Are you trying to download a programme in HD without the HD add-on? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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mcaleeseclan
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:15 PM

No. I'm going in via the normal channel list rather than the HD section. 

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caesarome
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:25 PM

Posted by a Superuser, not a Sky employee. Find out more

Can you watch channels in SD ?

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mcaleeseclan
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:31 PM

I can if I go through the TV guide but I can't watch anything On Demand. 

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nigea99
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:40 PM - last edited: ‎07 Nov 2024 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more
@mcaleeseclan wrote:

I can if I go through the TV guide but I can't watch anything On Demand. 

On demand is downloads even if you access through the TV  Programme Guide


As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

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mcaleeseclan
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Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 09:11 PM

Awesome! That's it working. Thank you so much. 

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