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Discussion topic: Told I need to upgrade to watch a programme despite having the subscription to watch

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This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Told I need to upgrade to watch a programme despite having the subscription to watch

When I attempt to watch most Sky channels I'm told I need to upgrade to watch despite having a Sky Signature subscription. I've tried resetting the box but no luck. 


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This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan wrote:

I can if I go through the TV guide but I can't watch anything On Demand. 


On demand is downloads even if you access through the TV  Programme Guide


As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan 

Sky Q or Sky+? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
mcaleeseclan
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Hi. It's Sky Q. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan 

I've moved your post to the Sky Q board. Are you trying to download a programme in HD without the HD add-on? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
mcaleeseclan
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

No. I'm going in via the normal channel list rather than the HD section. 

This message was authored by caesarome This message was authored by: caesarome

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Posted by a Superuser, not a Sky employee. Find out more

Can you watch channels in SD ?

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mcaleeseclan
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

I can if I go through the TV guide but I can't watch anything On Demand. 

This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan wrote:

I can if I go through the TV guide but I can't watch anything On Demand. 


On demand is downloads even if you access through the TV  Programme Guide


As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

mcaleeseclan
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

Awesome! That's it working. Thank you so much. 

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