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Discussion topic: To use this service , you need to upgrade your subscription

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This message was authored by greg500 This message was authored by: greg500

To use this service , you need to upgrade your subscription

Hi, 

 

Had Sky Q just under 2 weeks, to start off on a positive note, what a terrble service it is.  So many issues already, would get it sent back if I could but oh well.

 

Latest issue is I recorded a programme this evening on ITV1.  It had fully recorded, went to watch it and there was only Continue, All Formats and Full Synopsis options available.  No Play option.

 

When I went to Continue (even though i had not gone in to view the programme at all) it said 'To use this service , you need to upgrade your subscription'. 

 

Not entirely sure how I can upgrade my subscription so would appreciate some help in resolving this issue.

 

Have just Sky Signature package with multiscreen.  This has happened on my Sky mini box.

 

Software version - Q210.000.06.03L

 

Thanks

 

Greg

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greg500
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This message was authored by greg500 This message was authored by: greg500

Re: To use this service , you need to upgrade your subscription

Hi,

 

Just to add to my original posting, I have also noticed that the error message also appears for a couple of programmes in the Recordings > Continue section of programmes.  This appears on 2 programmes I thought I had deleted.  In fact I did delete everything in the Manage > Deleted option just to see if this issue was resolved by doing this.  So unsure why these 3 programmes have re-appeared.  When I go to continue watching either programmes I get the  ' To use this service , you need to upgrade your subscription' message again.

 

Very frustrating.  Help appreciated.

 

Thanks

 

Greg

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