To use any service you need a satellite signal. Is my box kaput?

[Miss+Chilli]

Hi all

my Sky Q box is saying "to use this service you need a satellite signal" I can't watch recordings or access any of the apps.  I called Sky twice yesterday and the first call they re- paired my viewing card and told me to leave it for an hour or so for data to flow through.  Nothing happened.  Second call we went through all the troubleshooting and still no joy.  They can't get an engineer out to me for two weeks! 

can anybody offer any suggestions (other than unplug, reboot, reboot router etc) that I can try in the meantime or is my box kaput?  I don't want to watch tv on a mobile or laptop as they suggested, so I'm wondering whether I need to get a new box.  I'm out of contract if that makes any difference?

the first person I spoke to did mention that I might need a new box if the re pair didn't work, but the second person didn't even suggest that so if I am able to get a new box faster than an engineer can come out, I'd like to try that option 

thanks in advance

[Miss+Chilli]

Ps when I go to My Sky to check coverage, the website doesn't recognise that I have a Sky Q even though I'm signed in.  Not sure if that is linked to the box issue

[Laing1]

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@Miss+Chilli wrote:

Hi all

my Sky Q box is saying "to use this service you need a satellite signal" I can't watch recordings or access any of the apps.  I called Sky twice yesterday and the first call they re- paired my viewing card and told me to leave it for an hour or so for data to flow through.  Nothing happened.  Second call we went through all the troubleshooting and still no joy.  They can't get an engineer out to me for two weeks! 

can anybody offer any suggestions (other than unplug, reboot, reboot router etc) that I can try in the meantime or is my box kaput?  I don't want to watch tv on a mobile or laptop as they suggested, so I'm wondering whether I need to get a new box.  I'm out of contract if that makes any difference?

the first person I spoke to did mention that I might need a new box if the re pair didn't work, but the second person didn't even suggest that so if I am able to get a new box faster than an engineer can come out, I'd like to try that option 

thanks in advance

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@Miss+Chilli do you still pay for a sky subscription ? if you do  can you get live TV if not are you seeing a a black small screen in the top left hand corner saying no stalitte signal ?

[Miss+Chilli]

@Laing1 Yes, the small screen where "live tv" should be is black with "no satellite signal" message

[Miss+Chilli]

And, yes I'm still paying for full sky service

[Laing1 · Accepted solution]

@Miss+Chilli If you have no satellite signal you will need to contact Sky to get an engineer out as i am guessing that your dish may have moved in the strong winds and be miss aligned so not getting a signal.

The Q box periodically has to receive a signal from the satellite to keep working normally (if it doesn't receive the signal nothing will work) the box will work for a couple of weeks without a satellite signal before stopping working but it seems you may have been unlucky with the period it wad due to receive the signal to keep working

As soon as the satellite signal is returned to the box it will start working again.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Miss+Chilli]

Thanks @Laing1   I do have an engineer booked, but the first appointment is 5 Dec so I'm without service for nearly 2 weeks.  I was hoping someone could confirm that the box was broken so I could get a new one which would have been hopefully quicker than waiting for the engineer 🤣