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Discussion topic: Threat of charging for unreturned mini box

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This message was authored by: DavidSan

Threat of charging for unreturned mini box

I have returned mini box but still receiving regular messages to say not received and will be charged for it

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This message was authored by: oldfella

Re: Threat of charging for unreturned mini box

Posted by a Superuser, not a Sky employee. Find out more

@DavidSan wrote:

I have returned mini box but still receiving regular messages to say not received and will be charged for it


Hi @DavidSan 

Assume you have kept proof of return?

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This message was authored by: DavidSan

Re: Threat of charging for unreturned mini box

Yes I have 

This message was authored by: Laing1

Re: Threat of charging for unreturned mini box

Posted by a Superuser, not a Sky employee. Find out more

@DavidSan wrote:

Yes I have 


@DavidSan I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: Tom-W19

Re: Threat of charging for unreturned mini box

Thanks for escalating. We've sent an invite to @DavidSan.

Thanks
Tom
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