This channel is currently affected by a problem with your satellite signal

[Paulie9]

A selective number of channels such as TNT, some foreign news channels etc are not available with the following error message "This channel is currently affected by a problem with your satellite signal". However, Sky channels such as news, sports, Atlantic etc and terrestrial channels such as bbc etc are available, I've reset router, main Sky box and Sky q boxes and still can't get the affected channels back, any idea greatly appreciated.

[MightyQuinn]

Hi @Paulie9   Try here No Satellite Signal.

[Daniel0210]

@Paulie9 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Laing1]

@Paulie9 its also mindful that its that time of year when trees and plants etc are growing and gaining leaves so it may be that some new growth is partially obscuring your dish could have a quick look to see if there appears to be any growth in the line of sight of the dish