There is an orange light on Sky Q box and it won’t switch on

[Barry1275]

There is an orange light on Sky Q box and it won’t switch on

[GD1]

@Barry1275  Try unplugging the box and follow these steps https://www.sky.com/help/articles/sky-q-box-wont-turn-on-t2

[oldfella]

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@Barry1275 wrote:

There is an orange light on Sky Q box and it won’t switch on

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Hi @Barry1275 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Barry1275]

Thanks tried the software update three times but still can't get it to boot up. It's stuck on standby