The satellite singal is out on some cannels, but not all of them.

[Ancel2nd]

I'm wondering if this might be linked to the high fibre broadband being connected...I can't check with neighbours to see a local problem due to disabilities.

[DaveDrizen]

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@Ancel2nd wrote:

I'm wondering if this might be linked to the high fibre broadband being connected...I can't check with neighbours to see a local problem due to disabilities.

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If you have Sky Q  your Sky  box gets it signal from satellite via dish on outside wall of you property, nothing to do  with broadband if you have lost some channels maybe you dish has moved slightly in the wind ect. You need to contact Sky to get a engineer to re- align it.

[Daniel0210]

@Ancel2nd 

If you see a “no satellite signal” error message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 adverse weather can affect the satellite signal and following such events wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.