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Discussion topic: The q box does not recognise it original viewing card

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This message was authored by Nirmal+sabarwal This message was authored by: Nirmal+sabarwal

The q box does not recognise it original viewing card

The q box does not recognise the original viewing card.

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This message was authored by GD1 This message was authored by: GD1

Re: The q box does not recognise it original viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Nirmal+sabarwal  You'll need to explain more, what message does the box dislay?

 

Is this a replacement box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
Nirmal+sabarwal
Topic Author
This message was authored by Nirmal+sabarwal This message was authored by: Nirmal+sabarwal

Re: The q box does not recognise it original viewing card

  • Viewing card is not working isn't working properly. 
This message was authored by GD1 This message was authored by: GD1

Re: The q box does not recognise it original viewing card

Posted by a Superuser, not a Sky employee. Find out more

@GD1 wrote:

@Nirmal+sabarwal  You'll need to explain more, what message does the box display?

 

Is this a replacement box?


 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
Nirmal+sabarwal
Topic Author
This message was authored by Nirmal+sabarwal This message was authored by: Nirmal+sabarwal

Re: The q box does not recognise it original viewing card

No it is not replacement box. Viewing card not working correctly 

This message was authored by GD1 This message was authored by: GD1

Re: The q box does not recognise it original viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Nirmal+sabarwal  You do need to provide us with any messages on screen regarding the viewing card.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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