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Discussion topic: The q box does not recognise it original viewing card

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Message posted on ‎23 Jun 2023 09:00 PM

The q box does not recognise it original viewing card

The q box does not recognise the original viewing card.

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This message was authored by: GD1

Message posted on ‎23 Jun 2023 09:13 PM

Re: The q box does not recognise it original viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Nirmal+sabarwal  You'll need to explain more, what message does the box dislay?

 

Is this a replacement box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Nirmal+sabarwal

Message posted on ‎23 Jun 2023 09:16 PM

Re: The q box does not recognise it original viewing card

  • Viewing card is not working isn't working properly. 
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This message was authored by: GD1

Message posted on ‎23 Jun 2023 09:18 PM

Re: The q box does not recognise it original viewing card

Posted by a Superuser, not a Sky employee. Find out more
@GD1 wrote:

@Nirmal+sabarwal  You'll need to explain more, what message does the box display?

 

Is this a replacement box?

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Nirmal+sabarwal

Message posted on ‎23 Jun 2023 09:19 PM

Re: The q box does not recognise it original viewing card

No it is not replacement box. Viewing card not working correctly 

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This message was authored by: GD1

Message posted on ‎23 Jun 2023 09:21 PM

Re: The q box does not recognise it original viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Nirmal+sabarwal  You do need to provide us with any messages on screen regarding the viewing card.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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