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Discussion topic: The person who replased our tv box left the viewing card inside the old box and we cant get it back

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Avatar for Suzanne83
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This message was authored by: Suzanne83

Message posted on ‎30 Aug 2023 06:50 PM

The person who replased our tv box left the viewing card inside the old box and we cant get it back

Thr person how swapped our TV box knew basically no English and left thr viewing card inside the old box so now we are left with a TV box we don't know how to connect and no viewing card and every time we call its a robot talking and we are still paying for something we can't use any help or same situation? 

 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎30 Aug 2023 06:54 PM - last edited: ‎30 Aug 2023 07:03 PM

Re: The person who replased our tv box left the viewing card inside the old box and we cant get it b

Posted by a Superuser, not a Sky employee. Find out more

@Suzanne83 

You aren't the first person to leave their viewing card in the faulty box. It's not the couriers fault or responsibility to check. You will need to persevere on the phone to order a replacement. 


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