The mini box green light is not coming on

[Alicat78]

The minibox is staying on red won't chage colour tried other plugs and tv's still not working. 

[Tom-W19]

Hi @Alicat78 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[oldfella]

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@Alicat78 wrote:

The minibox is staying on red won't chage colour tried other plugs and tv's still not working. 

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Hi @Alicat78 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Lisa-P1987]

We are still looking to help you @Alicat78 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks