The main q box not responding and affecting the multi-room connectivity. The internet is working

[Pfav1411]

I have tried switching in and off but there's no activity. On one of the mini boxes I get an error code: MR104. There is a problem in finding the Sky q box

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Pfav1411 wrote:

I have tried switching in and off but there's no activity. On one of the mini boxes I get an error code: MR104. There is a problem in finding the Sky q box

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Hi @Pfav1411 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with any Mini boxes?

[Lisa-P1987]

We are still looking to help you @Pfav1411 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks