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Discussion topic: The engineer has just been and now gone but picture still keeps freezing

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This message was authored by Camberly This message was authored by: Camberly

The engineer has just been and now gone but picture still keeps freezing

The engineer came at just after 8am and completed at 9.45am 

Since him leaving the TV in question still keeps freezing 

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This message was authored by Laing1 This message was authored by: Laing1

Re: The engineer has just been and now gone but picture still keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Camberly wrote:

The engineer came at just after 8am and completed at 9.45am 

Since him leaving the TV in question still keeps freezing 


@Camberly what did they engineer do ? 

 

 did they reboot the router and when that was up and running reboot the main box  ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

if you have any mini boxes reboot each mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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