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Discussion topic: The box won’t let me turn the television on we have no picture

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This message was authored by Eastrunton2 This message was authored by: Eastrunton2

The box won’t let me turn the television on we have no picture

The handset is not working the television won't come on

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This message was authored by lettice This message was authored by: lettice

Re: The box won’t let me turn the television on we have no picture

Posted by a Superuser, not a Sky employee. Find out more

Firstly, assume you can switch on your TV with your TV remote, rather than the Sky Q remote.


If so, 

You need to re pair your Sky Q remote as described here in step 3;

https://www.sky.com/help/articles/fix-remote


I have removed your other duplicate thread post for the same question.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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