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Discussion topic: The box won’t let me turn the television on we have no picture
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This message was authored by: Eastrunton2
Message posted on 09 Nov 2024 01:35 PM
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The box won’t let me turn the television on we have no picture
The handset is not working the television won't come on
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Nov 2024 01:44 PM - last edited: 09 Nov 2024 01:46 PM
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Re: The box won’t let me turn the television on we have no picture
Firstly, assume you can switch on your TV with your TV remote, rather than the Sky Q remote.
If so,
You need to re pair your Sky Q remote as described here in step 3;
https://www.sky.com/help/articles/fix-remote
I have removed your other duplicate thread post for the same question.
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Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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