The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

[Sam159]

I went down that root as idiot at sky lost all my recordings ! He failed to fix the issue and ordered me a new box...I refused delivery of it as there's nothing wrong with it its the signal that's being knocked out by the router...Because of going digital which doesn't work in a power cut as u have no land line !!!!! Im now on hub 2 BT which seems to be better...not sure who your with but BT are just awful ...so no new box but BT hub 2 ..sounds basic well it is.....its not the box..

[Chodley]

A Q booster specifically

[Sam159]

I have no booster my router us upstairs where the line comes in lucky me! So the  box is downstairs and long way.  Only booster i have is for my landlord as its flippin digital it plugs in downstairs and talksvyo my hub upstairs its actually better as I can unplug the landline to avoid scam calls that never give up no matter what u do!

So I have  BT hub 2 it sounds like a downgrade from my hub 6 ! But its not knocked out the q box ! Its band steering that's the issue it needs to be 2.4 hertz thingy not double that im no tech bod its what I've learned from this.  I don't know who u are with? If bt try hub 2 or if your digital yet ? As you'll get a free one! I actually bought mine and my wee line booster plug in for myself.  Or if its near your tv hard wire! I can't as it's ridiculous all over the landing and stairs miles away.  Maybe literally connect your WiFi to the q box is your best bet.  Etha cable is it called? Hope this helps you.

[Chodley]

My post was responding to an out of date thing by mistake.

So you are using a powerline adapter, not a booster.

Everything is going fibre because the old copper lines can't handle the bandwidth we need. Landlines are not really needed long term. If you get a local power cut, use a mobile.

Or get a house battery for emergency backup 😉