The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

[Soleil22]

Had this problem for a very long time ! But after 4 engineers the 5th one who knew what he was doing finally sorted by adding a booster and changing boxes ! 
hope this is of any use.

Soleil

[Sam159]

It's band steering sky q box prefers 2.5 ghz or whatever its called if its a dual band router with 5 ghz as well it gets knocked out best I can describe it...so many have this problem me too...drives u crazy...maybe a router wuth 2.5 ghz bt hub 2 has this but its slower for live streaming! I never use that anyway...my bt hub is smart hub 6 dual band so its at it frequently no signal...having said that since moaning on here mine has stayed connected since Xmas!!!!!!!!! No idea why...unless sky have done something as they read here!!!! Nothing is private...or get a Etherley cable from router to sky box ...I presume that yellow cable! I can't as its upstairs ridiculous cables all over the place but it may suit you? I pay 68 for sports mainly but unfortunately come June I'm ending it too so I'll miss my footy etc...its also the cost I can no longer afford it...Good luck...

[Chodley]

It's 2.4

Ethernet cables have no mandated ISO colour. You can get one in unicorn pink if you like.

[Sam159]

Crumbs I stand corrected I'm only a humble customer trying yo help another I've only seen them in yellow never used one....

[Chodley]

Never used an ethernet cable ever?

The world has changed since I were a lad.