The blue light is pulsing, red standby light is on and won't turn off but I need to use a new remote

[Roberts2023]

The blue light is pulsing, the red standby light is on and the Boz won't turn off. I also have a new remote that I need to use please . Can u help me please ?. Thank you.

[Addie15]

Hi there, Roberts2023. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Roberts2023 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.