The Q on front of box glowing blue & wont switch on
@W300lou wrote:
I have tried switching off at the mains and unplugging, then plugging back in after several seconds, minutes, hours and days! Nothing makes any difference. Ive tried leaving it to work itself out. Ive also switched the wifi off several times, but nothing makes any difference.
Hi @W300lou
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of 😎 power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi -in din socket in the back of the Q box. See below.
