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Discussion topic: Terrible service as mini boxes / main box needs rebooting WHY

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This message was authored by: tinker00

Terrible service as mini boxes / main box needs rebooting WHY

Mini boxes / main box hangup every night, WHY

says no internet but internet is connected on my phone

All apps disappear 

it's terrible service

After 30 years maybe it's time to find another supplier

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This message was authored by: Daniel0210

Re: Terrible service as mini boxes / main box needs rebooting WHY

Posted by a Superuser, not a Sky employee. Find out more

@tinker00 

Have you rebooted the equipment?

 

Reboot the broadband first. Then try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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