Discussion topic: Terrible service as mini boxes / main box needs rebooting WHY
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Message posted on 27 Oct 2025 09:51 PM
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Terrible service as mini boxes / main box needs rebooting WHY
Mini boxes / main box hangup every night, WHY
says no internet but internet is connected on my phone
All apps disappear
it's terrible service
After 30 years maybe it's time to find another supplier
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Message posted on 28 Oct 2025 05:00 AM
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Re: Terrible service as mini boxes / main box needs rebooting WHY
Have you rebooted the equipment?
Reboot the broadband first. Then try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button
Allow 5-10 minutes before things hopefully revert back to normal.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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