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Discussion topic: Telling me my broadband password is unsuccessful

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This message was authored by: SE+Partridge

Message posted on ‎20 Jun 2023 05:50 PM

Telling me my broadband password is unsuccessful

Telling me my broadband password is wrong!!

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎20 Jun 2023 06:21 PM

Re: Telling me my broadband password is unsuccessful

Posted by a Superuser, not a Sky employee. Find out more

@SE+Partridge  What is telling you this?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: June40

Message posted on ‎15 Aug 2025 12:31 PM

Re: Telling me my broadband password is unsuccessful

Unable to connect, my internet is working fine but I keep getting unsuccessful connection on tv, I have tried all usual things like rebooting modem and turning box off and on, I have checked cables.i cannot find a solution to this. I have tried my password innumerable times.

grateful for any help. Also all has been working fine until yesterday.

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Message posted on ‎16 Aug 2025 06:58 AM

Re: Telling me my broadband password is unsuccessful

Posted by a Superuser, not a Sky employee. Find out more

Which broadband are you on? If it's Sky you have to use the WPS button, not a password

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This message was authored by: June40

Message posted on ‎16 Aug 2025 08:45 AM

Re: Telling me my broadband password is unsuccessful

I am with ee broadband.

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This message was authored by: Chodley

Message posted on ‎16 Aug 2025 02:03 PM

Re: Telling me my broadband password is unsuccessful

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Ok

 

Might just be the signal is a bit weak. Is it far away?

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This message was authored by: June40

Message posted on ‎16 Aug 2025 02:06 PM

Re: Telling me my broadband password is unsuccessful

I have now managed to contact sky, outcome, appears I need a replacement q box! Hopefully all will work ok when I get it!
Thank you for your support.

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This message was authored by: MightyQuinn

Message posted on ‎16 Aug 2025 02:09 PM

Re: Telling me my broadband password is unsuccessful

Posted by a Superuser, not a Sky employee. Find out more
@June40 wrote:

I have now managed to contact sky, outcome, appears I need a replacement q box! Hopefully all will work ok when I get it!
Thank you for your support.

Hi @June40   We can't say it often enough, but please remember to keep your viewing card and also swap the power lead.

Welcome to the Sky Community Forum

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