Television transmission keeping cutting out even when watching something that’s pre recorded.

[Russell1508]

However DVD will play ok

[Tom-W19]

Hi @Russell1508 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Russell1508 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Russell1508]

My tv keep cutting on and off

[Daniel0210]

@Russell1508 

Your thread title says 'Faulty TV' so presumably you believe the issue is actually with your Sky Q box? 

Is it the same issue that you posted a couple of weeks ago which was escalated to Sky but you failed to engage in the chat invite? 

https://helpforum.sky.com/t5/Sky-Q/Television-transmission-keeping-cutting-out-even-when-watching-so...

[Russell1508]

Yes, however it's happening and then it's ok the day after... 

it also happens on recorded programs ,

however we can watch a DVD when this occurs 

[Daniel0210]

@Russell1508 

I have moved your latest post into the original thread. If we escalate the issue to Sky again are you going to be able to participate in the private chat? 

[Russell1508]

Yes, however I'm about to go to work...

[Daniel0210]

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@Russell1508 wrote:

Yes, however I'm about to go to work...

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@Russell1508 

The time constraints are not that severe.

I’ve re-escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Russell1508.

[Lisa-P1987]

Thanks for chatting to us @Russell1508 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks