Technical fault, white box has no power

[Andrea2421]

The white box that connects to sky q has no lights lit up, not even power light, I've unplugged and plugged back in but no change.

[Anonymous]

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@Andrea2421 wrote:

The white box that connects to sky q has no lights lit up, not even power light, I've unplugged and plugged back in but no change.

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Are you talking about your internet router? If so (and it is Sky broadband) then you'll need to give them a call. You can check via the My Sky app on your mobile for faults in your area first though.