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Discussion topic: Technical fault showing on screen

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This message was authored by: AndyC1979

Technical fault showing on screen

Broadband is fine e but sky tv isn't working

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This message was authored by: GD1

Re: Technical fault showing on screen

Posted by a Superuser, not a Sky employee. Find out more

@AndyC1979  Which TV box do you have, Sky Q or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: AndyC1979

Re: Technical fault showing on screen

Sky q and 2 mini boxes

 

I eventually got it to come back on when I unplugged for 45 minutes and rebooted my broadband router aswell as sky q box and then the other 2 mini boxes came back on.

 

It keeps happening every 5 to 6 weeks so I will be ringing sky up and asking them to sort it or I will terminate my contract early with no fee as they aren't providing the service I am paying for

This message was authored by: Invisiblename

Re: Technical fault showing on screen

Posted by a Superuser, not a Sky employee. Find out more

@AndyC1979 wrote:

Sky q and 2 mini boxes

 

I eventually got it to come back on when I unplugged for 45 minutes and rebooted my broadband router aswell as sky q box and then the other 2 mini boxes came back on.

 

It keeps happening every 5 to 6 weeks so I will be ringing sky up and asking them to sort it or I will terminate my contract early with no fee as they aren't providing the service I am paying for


Unlikely to win that argument, but good luck anyway!

I am just another Sky customer!
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