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Technical fault for downloading

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Technical fault for downloading

The box let’s us select to download something but either gets up to about 114% and won’t let us play or says technical fault. Please assist us 

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Re: Technical fault for downloading

Hi, I’m  having the same problem, phoned Sky today and they are aware of a fault. This should be rectified in the next software update. He did talk me through resetting the box, it worked for a couple of programmes & the problem has now reappeared. Also, I found that the reset stopped my main handset from working until I went through the process of remarrying it.

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Re: Technical fault for downloading


@Brodick1869 wrote:

The box let’s us select to download something but either gets up to about 114% and won’t let us play or says technical fault. Please assist us 


Hi @Brodick1869

Welcome to Q forum.

 

First try rebooting your main Q box.

 

Disconnect power lead for 30 sec and then reconnect to reboot.

 

If this doesn’t solve your issue 

You could try a Reset Settings in the hidden menu

To enter

  • Press the 'Home' button on your remote control.
  • Scroll down to 'Settings' and DO NOT press select.
  • Press '001'.
  • Press 'Select'

Only carry out out the first reset (Reset Settings) as the other two will lose your recordings.   If you have a Bluetooth touch remote this will need to be re-paired after the reset.   Just press 1 & 3 together on the remote and follow onscreen instructions.

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