Technical fault during purchase in sky store now can’t get any of my recordings?

[Reillsdos]

Technical fault during purchase has meant I can't get any of my recordings.  Can see TV, catch up TV, on demand, sky store.  Have tried switching off and unplugging but still not able to access recordings? 

[oldfella]

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@Reillsdos wrote:

Technical fault during purchase has meant I can't get any of my recordings.  Can see TV, catch up TV, on demand, sky store.  Have tried switching off and unplugging but still not able to access recordings? 

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Hi @Reillsdos 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Reillsdos]

Thanks, but unfortunately that didn't work. 

[oldfella]

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@Reillsdos wrote:

Thanks, but unfortunately that didn't work. 

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hi @Reillsdos 
What message do you see when you try to Access your Recordings?

[Reillsdos]

It just says Please wait and a circle keeps going round next to it 

[oldfella]

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@Reillsdos wrote:

It just says Please wait and a circle keeps going round next to it 

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Hi @Reillsdos 

See if you can make a new recording.

If you cannot,   check the following link as you may have a Hard drive issue.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

[Reillsdos]

Correct!  When I try to record I get a message that says 'this service is not available because of a problem with your hard disk drive'.  I don't want to do a hard disk reset and lose all my recordings though?  

[Laing1]

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@Reillsdos wrote:

Correct!  When I try to record I get a message that says 'this service is not available because of a problem with your hard disk drive'.  I don't want to do a hard disk reset and lose all my recordings though?  

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@Reillsdos if you dont follow that the only other option would be a new box and you would lose all your recordings anyway so nothing to lose by doing the hard disk reset