Taking off subtitles with remote on sky Q

[dee229]

I have to use subtitles but need to take off sometimes. It's driving me crazy but over last 2 months unable to take off with remote, all I keep getting is  saying firstly subtitles off then changes to SUBTITLES OF "or get subtitles off then" SUBTITLES OFF THE" have to change to manual after 10 or 11 tries this is happening every day 

To a lot of people this seems small but when you wear hearing aids and husband dyslexic it is not