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Discussion topic: TV on but unable to play live coverage nor recordings and remote will not defer to antenna

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This message was authored by: Ickers36

TV on but unable to play live coverage nor recordings and remote will not defer to antenna

No response via remote regardless of what I select other than changes to left hand menu 😩

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This message was authored by: oldfella

Re: TV on but unable to play live coverage nor recordings and remote will not defer to antenna

Posted by a Superuser, not a Sky employee. Find out more

@Ickers36 wrote:

No response via remote regardless of what I select other than changes to left hand menu 😩


Hi @Ickers36 

Try rebooting your Q box
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If you had to press the Standby button on the front of the Q box to turn it on then

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

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This message was authored by: Ickers36

Non responsive remote other than bringing up menudo

TV on but ' nobody at home ' as menus selected ok but no live transmission nor recordings being played 

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This message was authored by: Ickers36

Re: TV on but unable to play live coverage nor recordings and remote will not defer to antenna

Thank you and will give that a try 🤞👍

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This message was authored by: Ickers36

Re: TV on but unable to play live coverage nor recordings and remote will not defer to antenna

Well done mon ami as now working properly again great help and how much do I owe you other than gratitude 😂 👍

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