TV keeps flicking from sky q to Freeview

[Paula15]

Every since the outage, we have been having problems that our TV keeps going from sky q box hdmi to Freeview, cannot get back unless completely disconnected from mains for a few seconds, then reboot everything, has any one else had this problem?

[TonyG5]

Hello,

Sorry to hear about that unusual issue. I can understand how frustrating that could be.

I understand from your post that you have a Sky Q box connected to a TV via HDMI and the other input in question is the Freeview built into the TV itself.

So that I, or someone else has as much information as possible to diagnose this, how about we do this:

1. Could you specify the make and model of your TV?
2. Is this behavior happening with any other device connected to the TV?
3. You may need to establish whether the HDMI connection from the Sky Q Box to the TV is problematic. Some modern TVs support an HDMI diagnostic to the connected device.
4. Check the cable and fittings for the HDMI Sky Q are secure.
5. Try another HDMI port on the TV.

[Chodley]

Mate please stop copying and pasting genAI, it makes you sound like an insincere call centre operator.

@Paula15 it sounds like the box is crashing, so the TV gets no signal via hdmi and flips back to freeview. I would try a settings reset just to see if that clears something.

Next more drastic steps would be factory reset (losing recordings) and getting the box swapped.

[Paula15]

Thank you for your advice I will give it a try today