TNT no subscription even though I have it through BT

[david924s]

I have BT broadband and pay for what was BT Sport now TNT but when I try to watch on my sky Q box it tells me I need a subscription to watch, I was previously able to watch BT sports no problem. I can record form TNT but am not able to watch it back.

[caesarome]

@david924s 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent  @david924s an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response after 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.