TNT Sports channels in the wrong place

[Austinored]

Hey All,

Can I check if your HD channels for TNT Sports are 410 etc? Mine is showing SD at the moment.

[nolte]

What sky are you on? Sky q, sky+HD?

What about the stations in the later section? Maybe 868, 869, does an issue show for those?

[Austinored]

I'm on Sky Q sorry 

[Austinored]

868 etc show them in HD, but the other channels are in SD. It should be the other way around.

[Laing1]

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@Austinored wrote:

868 etc show them in HD, but the other channels are in SD. It should be the other way around.

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@Austinored Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Austinored]

Yes I have. Still the same, so I have scheduled a call with Sky. I'll update you soon.

[SKY1992bf]

@Austinored  Are you paying sky directly for tnt access or bt/tnt direct 

[Austinored]

I'm paying via BT, but it's clearly for HD for Sky 

[SKY1992bf]

@Austinored  if you are paying bt there is an additional charge of about £7pm for the hd variant so do you have this on your bt account 

are you able to watch the hd version even though they are in the wrong position on the epg

[Austinored]

Yes I can see both versions, it's annoying that for some reason my guide has changed. I've called BT and checked I'm paying for it properly. Sky said they can't do anything... which is weird as they are the only ones who can change the guide. I've never had this issue before mind. I've emailed them again, let's see what they say 

[stereohaven]

BT can barely manage the channels on their own so called "TV service", they certainly will not be able to influence the order of channels on the Sky Q TV Guide.

Sky will need to help you resolve this, it seems the normal 'SD > HD' swap has gone a bit wonky.