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Discussion topic: TNT Sports channels in the wrong place

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Austinored
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TNT Sports channels in the wrong place

‎27 Jun 2024 10:09 AM

Hey All,

 

Can I check if your HD channels for TNT Sports are 410 etc? Mine is showing SD at the moment.

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
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nolte
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This message was authored by nolte This message was authored by: nolte

Re: TNT Sports channels in the wrong place

‎27 Jun 2024 10:16 AM

Posted by a Superuser, not a Sky employee. Find out more

What sky are you on? Sky q, sky+HD?

 

What about the stations in the later section? Maybe 868, 869, does an issue show for those?

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If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
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Austinored
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 10:19 AM

I'm on Sky Q sorry 

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
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Austinored
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This message was authored by Austinored This message was authored by: Austinored

Re: TNT Sports channels in the wrong place

‎27 Jun 2024 10:43 AM

868 etc show them in HD, but the other channels are in SD. It should be the other way around.

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
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Laing1
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 02:14 PM

Posted by a Superuser, not a Sky employee. Find out more
@Austinored wrote:

868 etc show them in HD, but the other channels are in SD. It should be the other way around.

@Austinored Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Austinored
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 02:17 PM

Yes I have. Still the same, so I have scheduled a call with Sky. I'll update you soon.

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
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SKY1992bf
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 02:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@Austinored  Are you paying sky directly for tnt access or bt/tnt direct 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Austinored
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 03:30 PM

I'm paying via BT, but it's clearly for HD for Sky 

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
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SKY1992bf
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 05:18 PM - last edited: ‎27 Jun 2024 05:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@Austinored  if you are paying bt there is an additional charge of about £7pm for the hd variant so do you have this on your bt account 

 

are you able to watch the hd version even though they are in the wrong position on the epg


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Austinored
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 05:33 PM

Yes I can see both versions, it's annoying that for some reason my guide has changed. I've called BT and checked I'm paying for it properly. Sky said they can't do anything... which is weird as they are the only ones who can change the guide. I've never had this issue before mind. I've emailed them again, let's see what they say 

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
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stereohaven
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Re: TNT Sports channels in the wrong place

‎27 Jun 2024 07:30 PM

Posted by a Superuser, not a Sky employee. Find out more

BT can barely manage the channels on their own so called "TV service", they certainly will not be able to influence the order of channels on the Sky Q TV Guide.

 

Sky will need to help you resolve this, it seems the normal 'SD > HD' swap has gone a bit wonky.

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