TNT Sports channels breaking up/pixellating

[MWy]

Hi all

Just renewed contract with Sky (like for like) and now I cannot get solid picture on any TNT Sport channels, particulalry in evening.  Picture on all Sky Channels is perfect at all times.

Pixelated picture comes and goes with blue screen which has message "This channel is currently affected by a problem with your satellite signal."  No idea what it means (!) but I read a bit and changed the LNB setting to SCR (from Wideband) but then got no services at all.  Swapped back to Wideband and all back (except the TNT Sports channels).  Also done a reset through 001 Settings.

Any other suggestions so can watch the fotball tomorrow PLEASE!

mvw

[Daniel0210]

@MWy 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.