T,v saying I need to subscribe to watch programme s

[Johnnewton22]

My t,v is saying I need to subscribe to watch the programme s

[oldfella]

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@Johnnewton22 wrote:

My t,v is saying I need to subscribe to watch the programme s

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Hi @Johnnewton22 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Johnnewton22]

My t.v I've got the normal t.v plus it showing me the catch up and my recordings but it not letting on the home page and I not showing the app likes of utube BBC iPlayer or stv.etc   and it want let me view catch up or play my recordings etc so I don't no what happening etc I'm getting normal etc but no app are coming up so don't no how to start or to get the app to appear on home page as that home page want work at all on t.v even the app want come up on t.v as well I'm totally not sure what going on or how to get home page to start up