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Discussion topic: Switching from SKY + / SKY HD to SKY Q - some points to note

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This message was authored by cuke This message was authored by: cuke

Re: Switching from SKY + / SKY HD to SKY Q - some points to note


@Margni wrote:

Hi all. I have two Sky HD boxes and in my latest bill I noticed that Sky Box Set package is costing me £51.50. I called Sky and was told that to drop this pacakge I would need to go back on a new contract (out of contract at the moment) and would have to take Sky Q. Is that the case? It seems harsh to insist that if I dont want Box Sets then I have to change to Sky Q. I am currently happy with our Sky HD boxes although I appreciate that sooner or later I will need to change to Sky Q if I stay with Sky at a supplier. Thanks.


Yes Sky are no longer issuing/renewing SkyHD accounts.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Posted by a Superuser, not a Sky employee. Find out more

@Margni wrote:

 in my latest bill I noticed that Sky Box Set package is costing me £51.50. 


The legacy baseline subscription is 'Entertainment', where Box Sets were an extra cost add-on.  'Signature' has Box Sets included, and 'Ultimate TV' adds Netflix.

 

Sky is trying hard to get the remaining users off the Sky+ HD platform because this is increasingly difficult to support, and may well insist on subscribers moving to Q in order to benefit from an in-contract current bundle at a lower cost.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Margni This message was authored by: Margni

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Thank you all for the support and your thoughts. I have managed to negotiate to Sky Signature (which includes box sets) without a recontract but I notice that I lose HD so I will, I presume, need to subscribe to that as an add on @ £9 a month but free for the firest 4 months.  I dont knoiw that it was worth the effort TBH. I will eventually need to move to Sky Q but not yet.

This message was authored by Wiganer5 This message was authored by: Wiganer5

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Many thanks for that much appreciated. 

This message was authored by Redqueen-PSO This message was authored by: Redqueen-PSO

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Hi all,

 

We've just signed up to upgrade after getting an email and letter saying there will be no more software updates for the old hd boxes and they won't be supported anymore.

 

The order says Sky Q 1TB UHD Can I check if it will work ok connected to my quite old, just HD TV. At the time it was a good TV, full HD with up to 100hz refresh for gaming.

 

I assume it will be able to just output a lower resolution to the older TV? Though I don't mind the excuse if I've got to get a new TV! 🤣

nigea99
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This message was authored by nigea99 This message was authored by: nigea99

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Posted by a Superuser, not a Sky employee. Find out more

@Redqueen-PSO wrote:

Hi all,

 

We've just signed up to upgrade after getting an email and letter saying there will be no more software updates for the old hd boxes and they won't be supported anymore.

 

The order says Sky Q 1TB UHD Can I check if it will work ok connected to my quite old, just HD TV. At the time it was a good TV, full HD with up to 100hz refresh for gaming.

 

I assume it will be able to just output a lower resolution to the older TV? Though I don't mind the excuse if I've got to get a new TV! 🤣


hi @Redqueen-PSO 

 

Providing it has an HDMI input capable of HDCP 1.4  (which  I think probably all HD TVs do) 

 

P.S. I have used mine with a 2007 HD ready Sony 24" TV

This message was authored by mr.tickle This message was authored by: mr.tickle

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Posted by a Superuser, not a Sky employee. Find out more

@Redqueen-PSO wrote:

Hi all,

 

We've just signed up to upgrade after getting an email and letter saying there will be no more software updates for the old hd boxes and they won't be supported anymore.

 

The order says Sky Q 1TB UHD Can I check if it will work ok connected to my quite old, just HD TV. At the time it was a good TV, full HD with up to 100hz refresh for gaming.

 

I assume it will be able to just output a lower resolution to the older TV? Though I don't mind the excuse if I've got to get a new TV! 🤣


If your TV works with Sky+HD now, I would've thought would work with SkyQ. As with Sky+HD, it can output lower than its max resolution if required - remember that when SkyQ launched, very few people had 4K TVs.

 

(Something to check before the technician leaves, not after!)

HTH

--
I do not have a sig other than this message. Sky+HD.
Enjoying HDR with 4k Blu-Ray, Amazon, YouTube and gaming since 2016.
This message was authored by Kenneth+Alan+Hunt This message was authored by: Kenneth+Alan+Hunt

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Further to @nigea99's advice about making sure new subscribers to Sky Q received the 1TB UHD Box not the old non-UHD  Box, I am having Sky Q installed on 30th May and Sky informed me that it would be a 1TB UHD Box and the non-UHD Box had been discontinued. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Switching from SKY + / SKY HD to SKY Q - some points to note

Posted by a Superuser, not a Sky employee. Find out more

@Kenneth+Alan+Hunt wrote:

 

 Sky informed me that it would be a 1TB UHD Box and the non-UHD Box had been discontinued

 


That's technically  correct: the original non-UHD 1TB from 2016 was replaced in the hardware lineup for new customers by the UHD/HDR 1TB in late 2019. 

 

https://www.whathifi.com/news/sky-launches-a-more-affordable-4k-capable-sky-q-box 

 

This isn't really the same thing as there no longer being refurbished non-UHD 1TBs in Sky stock though.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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