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This discussion topic has been answered Discussion topic: Switched to full fibre, what do I do with old broadband router ?

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This message was authored by: Monkeyboy7

Switched to full fibre, what do I do with old broadband router ?

Recently moved from broadband to full fibre and have old router , do I throw away or do Sky want it back , if so how does this work


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This message was authored by: hrai Answer

Re: Switched to full fibre, what do I do with old broadband router ?

Contact Sky and ask them. They will either send you a prepaid envelope to return it or say it's yours do as you see fit. Keep it until you hear back from them.

 

Even if they then say you can chuck it etc. make sure you keep a copy of the reply just in case that in a years time their IT system decides that you now need to return it or pay a £60 penalty!

 

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This message was authored by: Daniel0210

Re: Switched to full fibre, what do I do with old broadband router ?

Posted by a Superuser, not a Sky employee. Find out more

@Monkeyboy7 

It depends which hub it is. Sky may not request the Sky Q router and other now obsolete ones back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: hrai Answer

Re: Switched to full fibre, what do I do with old broadband router ?

Contact Sky and ask them. They will either send you a prepaid envelope to return it or say it's yours do as you see fit. Keep it until you hear back from them.

 

Even if they then say you can chuck it etc. make sure you keep a copy of the reply just in case that in a years time their IT system decides that you now need to return it or pay a £60 penalty!

 

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